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My wife and I were invited to go to Bruno's for their Tuesday prime rib special. We were excited because we loved Bruno's. There were six of us. We had reservations for 6pm. One of our party got there at 5:50pm and was seated. The rest of us arrived right at 6pm to find our friend sitting there. No one came and asked her if she needed anything. It wasn't until 6:25 (I kid you not) that the server came to take a drink order. We were all having prime rib so we gave the server that order also. About 6:45 we had to go find out were are drinks were. After about 5 minutes four of us got our drinks. The other two in our party had to wait almost 10 minutes longer. It did look like they were under staffed, but come on, almost an hour for all of us to get drinks? We ordered a second round at that time, same thing. Four of us got our's and the same two friends had to wait. Finally dinner arrived. Not one plate was prepared as asked. It was cold. Two of the plates were barely edible due to gristle and being cooked wrong (went home to the dogs). The dogs thought it was fine. Anyway, like I said earlier, we "loved" Bruno's. Most likely none of us will ever be back. The wait staff and the kitchen staff all knew there were problems, but not one apology or anything.
– Ron R., Nov 16 2016

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